Shipping

Shipping Fees and Delivery Times

Shipping fees and delivery times vary depending on the product and the destination country. These details will be calculated and displayed at checkout before you complete your purchase. Once you place an order, it typically takes 2-5 business days to process. This includes custom printing, quality checks, and packaging. After processing, shipping time varies based on your location, but generally takes 5-10 business days.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through our shipping partner's website.

Customs, Duties, and Taxes

For international orders, customs, duties, and taxes may apply. These charges are not included in our shipping fees and are the responsibility of the customer. Please check with your local customs office for more information about potential charges.

Returns

At Je Suis Yours Truly, your satisfaction is our top priority. We take pride in the quality of our products and are committed to ensuring you have a positive shopping experience with us. If, for any reason, you are not completely satisfied with your purchase, our return policy is here to assist you.

Return Eligibility

  1. Time Frame: Returns must be initiated within 30 days of receiving your order.

  2. Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Due to the custom nature of print-on-demand products, we cannot accept returns for:

  • Custom or personalized items (unless they arrive damaged or defective).

How to Initiate a Return

  1. Contact Us: Email our customer service team at [customer service email] with your order number and reason for return.

  2. Receive Instructions: Our team will review your request and provide instructions on how to proceed with your return.

  3. Ship the Item: Pack the item securely and ship it back to us using the provided return address. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds and Exchanges

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5-7 business days.

  • Exchanges: If you wish to exchange an item for a different size or design, please indicate this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with a photo of the issue and your order number. We will arrange for a replacement or refund at no additional cost to you.

Questions?

For any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team at [customer service email]. We are here to help and ensure your experience with Je Suis Yours Truly is nothing short of excellent.

Thank you for choosing Je Suis Yours Truly. We appreciate your business and look forward to serving you again!

Sincerely,

Je Suis Yours Truly Team